Tobias understands good-faith practices; which practice helps parties remember details accurately?

• A. Fair evaluation
• B. Complete and accurate documentation
• C. Timely contact with all parties to a claim
• D. Good-faith negotiation

Answer: (C)

Prompt, ongoing communication helps people remember details accurately in a claim. The practice of timely contact with all parties to a claim ensures information is gathered while it’s still fresh, questions can be asked and answered promptly, and a clear timeline of events is established. This creates an accurate, contemporaneous record of what was said and by whom, and makes it easier to spot and correct inconsistencies before memories fade. While complete and accurate documentation is essential for preserving information, you obtain the most reliable recall when you engage parties early and maintain open lines of communication. The other practices—fair evaluation and good-faith negotiation—are important to the process, but they don’t directly support memory accuracy in the same immediate way as timely outreach.